General

How do I use my points?

You must login to your account before you check out to use your points. They will be applied to your order at checkout.

How can I contact Customer Service?

We are available Monday-Friday, 9am-5pm PST, by phone, contact form, chat or email. Our email is [email protected] and our phone number is (626) 493-2747.

What should I do if the item I want is out of stock?

Unfortunately, if an item you want is out of stock, we may not have future orders to restock that specific product. However, we always go the extra mile to double-check our inventory. If there is a particular size you are interested in, we can reques

Can I cancel my order after I've made a purchase?

Yes, you can cancel your order after making a purchase. If you realize you’ve made a mistake or need to modify your order, please reach out to customer service as soon as possible to assist you with the cancellation. Once your order has been successf

How do I proceed if I accidentally placed a duplicate order?

If you have accidentally placed a duplicate order, please contact our customer service to have the last order canceled. We will ensure to keep your first order so that you can receive your item as soon as possible. Rest assured, we strive to accommod

If I mistakenly ordered the wrong size, can I have the order corrected?

If you've ordered the wrong size, you have the option to cancel the order and place a new one with the correct size before it's processed. Our customer service team can assist you with the cancellation, and you are welcome to use any valid discount c